Terms & Conditions

These Terms govern your relationship with the operator of the remote gambling services made available through the website pleybooms.com, as presented to users under the Play Boom profile (the "Website"). These Terms are effective from 6 November 2025 and apply together with all policies referenced in them.

The Website is operated for and on behalf of Hero Gaming Limited, a company registered in Malta and licensed by the Malta Gaming Authority ("MGA"). The Website is not licensed by the UK Gambling Commission ("UKGC") and does not lawfully accept real-money play from persons located in or resident in the United Kingdom.

By registering an account or otherwise using the Website you confirm that: (a) you are not located in, accessing from, or resident in the United Kingdom or any other restricted territory; (b) you fully understand that UKGC protections (including GamStop and UK-approved Alternative Dispute Resolution services such as IBAS) do not apply; and (c) you have read, understood and agreed to these Terms. If you do not agree with these Terms, or if you are in or from a restricted territory (including the United Kingdom), you must not create an account or use the Website.

Definitions

In these Terms, unless the context requires otherwise:

• Operator means Hero Gaming Limited, a limited company with registered address at Level 0, Spinola Park, Triq Mikiel Ang Borg, St Julians SPK 1000, Malta, licensed by the Malta Gaming Authority under licence number MGA/B2C/313/2015, which operates the Play Boom brand on pleybooms.com.
• Website means the online gambling site and related services made available at pleybooms.com under the Play Boom profile, including all pages, sub-domains, mobile versions, and any associated software.
• Play Boom means the online casino brand operated by the Operator and associated with the Website.
• User or Player means any natural person who accesses, registers for, or uses the Website in any manner.
• Account means a personal player account registered in a Player's name on the Website.
• Bet or Wager means any stake of real money or bonus funds placed by a Player on a game, event, or outcome offered on the Website.
• Games means any online casino, live dealer, slot, table, or other gambling product made available on the Website from time to time.
• Bonus means any promotional benefit, including but not limited to bonus money, free spins, cashback, tournament entries, or other rewards credited to an Account under a promotion.
• Bonus Funds means non-withdrawable amounts credited as part of a Bonus, which may be converted to withdrawable real-money funds upon fulfilling applicable conditions.
• Wagering Requirements means the total amount that must be staked using bonus funds and/or associated deposits before bonus-related funds become eligible for withdrawal.
• Restricted Territories means jurisdictions from which Players are not allowed to use the Website, including, without limitation, the United Kingdom, United States of America, France, Italy and any other territories designated as restricted by the Operator from time to time.
• VPN or Proxy means any virtual private network, proxy or other technology used to disguise, conceal, or alter a Player's true location or identity.
• KYC means "Know Your Customer" due diligence checks performed by the Operator to verify identity, age, residence, source of funds and related matters.
• MGA means the Malta Gaming Authority, the Operator's primary licensing authority.

Account Registration

The Website is intended solely for adult Players who are legally permitted to engage in online gambling under the laws of their country of residence and location. The Operator applies strict registration and verification procedures in accordance with MGA requirements and general European AML standards.

• Eligibility and age:
  • You must be at least 18 years old (or higher if your local law requires a greater minimum age) to open an Account or use the Website.
  • You confirm that you are not resident in, located in, or accessing the Website from a Restricted Territory, including the United Kingdom. If you are a UK resident or located in the UK, you must not register or use the Website.
  • You may open an Account only in your own name, for your own benefit, and not on behalf of any other person or entity.
• Registration process:
  • To create an Account, you must complete the registration form on pleybooms.com, providing accurate and complete personal information, including your full name, date of birth, residential address, email address and any other details requested.
  • The Operator may require you to verify your email address and/or mobile number before allowing full use of the Account.
  • Before withdrawals or in response to internal checks, the Operator will carry out KYC verification and may request documents such as government-issued ID, proof of address, payment method ownership, and, where appropriate, evidence of source of funds.
  • Until KYC is satisfactorily completed, the Operator may restrict deposits, gameplay, or withdrawals, and may suspend or close the Account if information cannot be verified.
• User obligations:
  • You must ensure that all information provided at registration and thereafter is truthful, accurate, and up to date. You must promptly update your details via the Website or notify customer support of any changes.
  • You must maintain the confidentiality of your login credentials and are responsible for all activities carried out under your Account. You must not share your Account, login details, or payment methods with any third party.
  • You may not create more than one Account on the Website. Duplicate Accounts may be closed and associated Bonuses voided.
  • You must not use a VPN, proxy, or other means to circumvent geolocation controls or to appear to be in a different country than your true location. Use of VPNs or similar tools from the United Kingdom or any Restricted Territory is strictly prohibited and may result in Account closure and forfeiture of funds.
• Legal responsibility:
  • You are solely responsible for ensuring that your use of the Website is lawful in your jurisdiction and for complying with any applicable tax obligations.
  • If the Operator reasonably believes that you have breached eligibility, age, or location requirements, it may suspend or terminate your Account, void Bets, and withhold or confiscate funds where permitted by applicable law and these Terms.

Betting & Gameplay Rules

The Operator aims to provide fair, transparent and secure Games. By placing a Bet, you accept the specific rules of the relevant Game and the general gameplay rules set out in this section.

• Placing Bets:
  • You may place Bets only through your logged-in Account using the Website interface. Bets are accepted only when confirmed by the Operator's servers.
  • Each Game displays the applicable minimum and maximum stake and other rules. You must ensure that you understand these limits before placing a Bet.
  • Once a Bet has been accepted and the game round has started, it cannot normally be cancelled or modified by you.
  • The Operator may, in its sole discretion, refuse or limit any Bet, or restrict maximum winnings on particular Games where this is clearly communicated in the Game rules.
• Game results and errors:
  • Game outcomes are determined by the underlying random number generator (RNG) or live game equipment, as applicable, and are final and binding.
  • If a Game malfunctions, is interrupted due to technical issues, or clearly behaves contrary to its published rules, the Operator may void affected Bets, correct account balances, and, where appropriate, replay the round or refund the stake.
  • You must report any suspected error or malfunction to customer support without delay and must not attempt to exploit any bug, glitch, or software issue.
• Player conduct:
  • You must use the Website in a respectful and lawful manner. You may not engage in fraud, collusion, money laundering, chip-dumping, bonus abuse, or any other form of unfair advantage play.
  • In live casino and chat functions (where available), you must not post content that is abusive, harassing, defamatory, obscene, hateful, discriminatory, or otherwise inappropriate.
  • The Operator may record and monitor chat communications and game activity for security, fraud prevention, and regulatory compliance purposes.
  • The Operator may suspend or close Accounts and void Bets where it reasonably believes that a Player has engaged in prohibited conduct or breached these Terms.
• Responsible gambling:
  • You should gamble only with money you can afford to lose and should never view gambling as a source of income.
  • The Website is not connected to UK self-exclusion systems such as GamStop, and UK-specific tools and protections mandated by the UKGC do not apply.
  • Responsible gaming information for the Boom Casino brand is available on the Operator's official pages (for example, the responsible gaming materials referenced in the important data). You are encouraged to review those resources before playing.

Bonus Terms

Bonuses are offered at the Operator's discretion to enhance entertainment value. All Bonuses are subject to these general Bonus Terms as well as any specific terms communicated with the relevant promotion on pleybooms.com. In case of inconsistency, the specific promotion terms take precedence over these general provisions.

• Eligibility and activation:
  • Bonuses may be offered only to Players who meet the eligibility criteria stated in the promotion, which may include country restrictions, minimum deposit amounts, or specific Games.
  • Players resident in or located in the United Kingdom are not eligible to receive or use Bonuses because they are not permitted to register or play on the Website.
  • Some promotions require a bonus code or manual opt-in; others may be credited automatically. You must follow the instructions for each promotion to activate it.
  • Unless otherwise specified, each Bonus is limited to one per person, household, IP address, device, payment method and shared environment.
• Wagering Requirements and use of funds:
  • Each Bonus is subject to Wagering Requirements as specified in the relevant promotion details. You must meet these Wagering Requirements within the indicated timeframe before any bonus-related winnings become withdrawable.
  • Different Games may contribute differently towards Wagering Requirements, and some Games may be excluded altogether. Contribution tables and exclusions are published on the Website and/or in promotion terms.
  • Where a promotion does not specify otherwise, the Operator may apply a standard maximum Bet per spin or game round while wagering a Bonus. Exceeding such limits may lead to forfeiture of the Bonus and associated winnings.
  • Unless otherwise indicated, real-money funds are usually staked before bonus funds. Full details of bet order (real vs bonus) for your Account are shown in the cashier or promotion description.
• Prohibited play patterns:
  • You must not engage in betting patterns that are designed to artificially meet Wagering Requirements with minimal risk, such as placing equal or near-equal bets on opposite outcomes, or heavily concentrating stake on low-risk bets in restricted Games.
  • The Operator may void Bonuses and winnings and close Accounts where it reasonably concludes that a Player has exploited a Bonus, breached its spirit, or used software, bots or other tools to gain an unfair advantage.
• Combination of promotions and changes:
  • Two or more Bonuses or promotions may not generally be used simultaneously, unless explicitly allowed. If multiple promotions are active, the specific stacking rules shown in the cashier or promotion details will apply.
  • The Operator may modify, suspend or withdraw any Bonus or promotion at any time where necessary for operational, legal or regulatory reasons, but will honour Bonuses already accepted if it is fair and lawful to do so.
  • Unclaimed or unused Bonuses may be removed after the stated promotional period. Bonuses and any associated winnings may also be removed if Wagering Requirements are not met within the specified timeframe.
• Transparency:
  • The Operator aims to present Bonus conditions clearly and in plain language. You should always read the full promotion terms before opting in and contact customer support with any questions before betting with bonus funds.

Payments & Withdrawals

All financial transactions on the Website are processed in accordance with the Operator's licence conditions, applicable AML legislation and internal security procedures. Specific limits, fees and processing times are displayed in the cashier section of pleybooms.com and may differ depending on your country, currency and chosen payment method.

• Deposit methods:
  • The Website may support a range of deposit methods, including bank cards, selected e-wallets, bank transfers and, where lawful and enabled, certain alternative payment methods or cryptocurrencies.
  • The availability of any payment method depends on your location and the Operator's risk policies. Methods available in your cashier are the only ones you may use.
  • You may deposit only from payment instruments held in your own name. The Operator may require verification of ownership and may void Bets and return funds where third-party payment methods are used.
• Withdrawals:
  • Withdrawals are, where possible, processed back to the same payment method used for deposit, in line with AML and card scheme rules. Where this is not possible, an alternative method may be offered subject to additional verification.
  • Before approving a withdrawal, the Operator may carry out KYC and security checks and may request additional documents to confirm your identity, residence and source of funds.
  • Processing times depend on internal checks and the payment provider's own procedures. Estimated timeframes are shown in the cashier, but these are indicative and may be extended where necessary for security or legal reasons.
  • The Operator may set minimum and maximum withdrawal amounts per transaction or per period. These limits are published in the cashier and may vary by method and currency.
• Fees and currency:
  • The Operator aims to process deposits and withdrawals without charging fees where possible. However, certain methods or repeated withdrawals may incur fees that will be clearly disclosed before you confirm the transaction.
  • Your Account balance is held in the currency shown in your Account. If you deposit or withdraw in another currency, your bank or payment provider may apply exchange rates and fees outside the Operator's control.
• Refunds and chargebacks:
  • Deposits that have already been used for gambling will not normally be refunded. Refunds may be granted only in limited circumstances, such as clear technical errors or duplicate transactions, and always at the Operator's reasonable discretion.
  • If you initiate a chargeback or payment dispute, the Operator may suspend your Account, recover any associated costs, and, where appropriate, void Bets and confiscate funds to offset its losses.
  • Where a Bet or Game is voided due to technical malfunction or obvious error, the Operator will typically restore your balance to the state before the Bet, or refund the stake, in accordance with these Terms.
• Restricted Territories and UK position:
  • If the Operator identifies that you have made deposits or requested withdrawals while located in a Restricted Territory, including the United Kingdom, it may cancel transactions, void Bets and, where permitted by law and these Terms, confiscate funds obtained in breach of territorial restrictions.
  • You acknowledge that, because the Website is not licensed by the UKGC, UK-specific financial safeguards (including those linked to UKGC oversight or UK-based dispute resolution schemes) do not apply.

Limitation of Liability

The Operator endeavours to operate the Website in a fair, secure and reliable manner but cannot guarantee uninterrupted access or freedom from errors. This section explains the limits of the Operator's legal responsibility to you, subject always to mandatory consumer protection laws that may apply to you.

• Operator's obligations:
  • The Operator will provide the gambling services with reasonable skill and care and in accordance with its MGA licence conditions and applicable laws.
  • Game outcomes will be determined by certified RNG systems or live equipment provided by reputable suppliers, and the Operator will use reasonable efforts to ensure that published Game rules and paytables are accurate.
  • The Operator will maintain appropriate security measures to protect your Account and personal data, and will act promptly to investigate and remediate any incidents that come to its attention.
• Exclusions of liability:
  • To the maximum extent permitted by law, the Operator is not liable for any loss or damage arising from:
    • your use of, or inability to use, the Website due to internet failures, hardware or software issues, interruptions, delays, or communication errors;
    • technical faults, bugs or malfunctions in your equipment, network or third-party software, including browsers, operating systems or VPN tools;
    • incorrect input of data, accidental Bets, or failure to read and understand game rules or promotion terms; or
    • events beyond the Operator's reasonable control, including force majeure, regulatory actions, or third-party service outages.
  • The Operator is not responsible for any loss of profits, loss of opportunity, business interruption, or any indirect, consequential or special damage, whether based in contract, tort or otherwise.
• Maximum liability:
  • Without prejudice to the above, where the Operator is found liable to you in connection with a specific Bet or Game, its maximum aggregate liability will not exceed the amount of the relevant stake or, where appropriate, your net winnings from that Bet or Game.
  • Nothing in these Terms limits or excludes the Operator's liability for fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted, including liability for death or personal injury caused by negligence.
• UK and consumer law considerations:
  • You acknowledge that the Website is not regulated by the UKGC and that UK-specific remedies, including access to UK-approved ADR bodies such as IBAS and mandatory UK self-exclusion tools (GamStop), are not available.
  • However, nothing in these Terms affects any mandatory rights you may have under the consumer protection laws of your country of residence, to the extent those laws apply despite the choice of governing law set out below.

Intellectual Property Rights

The Website and all related intellectual property are protected by copyright, trademark and other intellectual property laws. Your rights to use the Website are strictly limited to personal, non-commercial purposes in accordance with these Terms.

• Ownership:
  • All content on the Website, including but not limited to software, code, databases, design, layout, text, graphics, logos, icons, audio, video, animations, trademarks and service marks (collectively, the "Content"), is owned by the Operator or its licensors and is protected by applicable intellectual property laws.
  • The names "Play Boom", "Boom Casino" and associated logos and brand elements are trademarks or trade names of the Operator or its group companies.
• Permitted use:
  • You are granted a limited, non-exclusive, non-transferable licence to access and use the Website and Content solely for personal entertainment in accordance with these Terms.
  • You may not reproduce, copy, modify, adapt, translate, distribute, sell, rent, lease, sub-license, publish or otherwise exploit the Content or any part of the Website without the Operator's prior written consent.
  • You may not reverse engineer, decompile or disassemble the software used in connection with the Website, except where this is expressly permitted by law and only after giving prior written notice to the Operator.
• Prohibited uses:
  • You must not:
    • remove or alter any copyright, trademark or other proprietary notices on the Website;
    • use any automated tools, bots or scraping technologies to access, extract or index Content;
    • create derivative works based on the Website or any of the Games; or
    • use the Website or Content in any way that infringes the rights of the Operator or any third party.

Privacy & Data Protection

The Operator processes personal data in accordance with applicable data protection laws, including EU data protection legislation as implemented in Malta, and the privacy policy published on pleybooms.com. That privacy policy forms an integral part of these Terms.

• Privacy policy:
  • Details of how the Operator collects, uses, stores, shares and protects your personal data are set out in the Website's privacy policy. You should read that policy carefully before registering or providing any personal information.
  • By using the Website, you consent to the processing of your personal data in accordance with the privacy policy and these Terms.
• Data processing:
  • Your data may be processed for purposes including account administration, KYC and AML checks, transaction processing, responsible gambling monitoring, security, and compliance with regulatory obligations.
  • Personal data may be shared with regulators such as the MGA, payment providers, fraud prevention agencies and other third parties where necessary for the purposes described in the privacy policy or required by law.
• UK-related note:
  • Because the Website is not UKGC-licensed, UK-specific data handling rules imposed by the UKGC do not apply. However, where you are in the UK or a UK citizen who uses the Website unlawfully contrary to these Terms, your data may still be processed and transferred outside the UK in accordance with the Operator's privacy policy and applicable international data protection standards.

Changes to Terms

The Operator may update these Terms from time to time for legal, regulatory, technical or operational reasons. The version effective as of 6 November 2025 replaces any earlier localised terms for the Play Boom profile.

• Notification of changes:
  • Material changes to these Terms will, where reasonably practicable, be communicated to you in advance via email, on-site messages, banners, or notifications when you next log in.
  • Non-material changes, such as clarifications or corrections, may take effect without prior notice, though the updated Terms will always be available on pleybooms.com.
• Acceptance of changes:
  • Continued use of the Website after changes take effect constitutes your acceptance of the updated Terms.
  • If you do not agree with any updated Terms, you must stop using the Website and may request the closure of your Account and withdrawal of any available balance, subject to verification and these Terms.
• Existing Bets and promotions:
  • Changes to these Terms will not generally affect Bets already placed or promotions already accepted before the effective date of the change. Such Bets and promotions will normally continue to be governed by the Terms in force when they were placed or accepted, unless a change is required by law or regulator.

Termination & Suspension

The Operator may suspend or close Accounts, restrict access to the Website, or void Bets where necessary to protect Players, comply with legal obligations, or safeguard the integrity of the services. You also have the right to close your Account at any time.

• Termination by the Player:
  • You may request closure of your Account at any time by contacting customer support via the channels listed on pleybooms.com.
  • Upon closure, any remaining real-money balance will, where practicable and lawful, be returned to you via an appropriate withdrawal method, subject to verification and outstanding obligations (for example, chargebacks or investigations).
• Suspension and termination by the Operator:
  • The Operator may suspend or close your Account, void Bets and restrict access where it reasonably believes that:
    • you have breached these Terms or any Game or promotion rules;
    • you are underage, ineligible, or located in a Restricted Territory, including the United Kingdom;
    • you have used a VPN, proxy, or other method to conceal your true location or identity;
    • you have engaged in fraud, money laundering, collusion, chargebacks, or other unlawful or improper conduct; or
    • your activity presents a legal, regulatory, or reputational risk to the Operator or its licensors.
  • Where permitted by law and these Terms, the Operator may confiscate funds associated with serious breaches, particularly those involving fraud, use from Restricted Territories or deliberate circumvention of geo-blocking or KYC controls.
• Inactive Accounts:
  • The Operator may apply its dormant or inactive account policy, as described on the Website, which may include administrative fees or eventual closure after a prolonged period of inactivity, subject to applicable law.
• Notice:
  • Where reasonable and lawful, the Operator will notify you of suspension or closure of your Account and explain the main reasons for the action, although it may withhold specific details in order to protect security or comply with legal obligations.

Governing Law & Jurisdiction

The legal framework for these Terms reflects the Operator's licensing and regulatory position while recognising the mandatory protections that may apply in your country of residence. Because Play Boom on pleybooms.com is not UKGC-licensed, UK gambling law standards concerning licensing oversight do not apply to the Operator, although general consumer and contract law principles may still be relevant.

• Governing law:
  • These Terms, and any disputes arising out of or in connection with them, are governed by the laws of Malta, being the jurisdiction of the Operator's licence and registered office, without prejudice to any mandatory consumer protection rules that may apply in your country of residence.
• Jurisdiction:
  • Subject to the dispute resolution mechanisms described below, the courts of Malta shall have jurisdiction to hear and determine any disputes arising out of or relating to these Terms, your use of the Website, or the services provided by the Operator.
• Complaints and dispute resolution:
  • If you have a complaint about the Website, you should first contact the Operator's customer support via the channels indicated on pleybooms.com, providing full details of the issue and any supporting information.
  • The Operator will investigate your complaint and endeavour to respond within a reasonable period. You should cooperate fully by providing any additional information requested.
  • If you are not satisfied with the Operator's final response and you are a Player covered by the MGA licence, you may be able to escalate the dispute to the Malta Gaming Authority using the player complaint portal at:
    https://mga.org.mt/player-hub/lodge-a-complaint/.
  • You acknowledge that, because the Website is not licensed by the UKGC, UK-specific ADR schemes such as IBAS and UK self-exclusion systems like GamStop are not available, and the UKGC will not generally consider complaints relating to this Website.
• Cross-border considerations:
  • Nothing in this section deprives you of any protection afforded to you by mandatory consumer protection laws that cannot be derogated from by agreement, including relevant laws in the European Union or the United Kingdom, to the extent such laws apply despite the choice of Maltese law.

Contact Information

The Operator aims to provide clear and accessible contact details for both customer service and regulatory matters. The following information is based on the latest verified data available up to November 2025.

• Operator details:
  • Company name: Hero Gaming Limited
  • Registered address: Level 0, Spinola Park, Triq Mikiel Ang Borg, St Julians SPK 1000, Malta
  • Licensing authority: Malta Gaming Authority (MGA)
  • Licence number: MGA/B2C/313/2015
• Website:
  • Official domain for this profile: https://pleybooms.com
  • Additional brand information and general terms for the Boom Casino brand may be available on the Operator's main site, including pages such as:
    https://boomcasino.com/en/terms-and-conditions
    https://boomcasino.com/en/responsible-gaming
    In case of discrepancy between this localised text and the Operator's official terms, the Operator's official terms prevail.
• Customer support:
  • Specific customer support email addresses and phone numbers for Play Boom and pleybooms.com are not specified in the source data as of 6 November 2025.
  • You should use the contact options provided directly on the Website (for example, live chat or contact forms where available) for all Account, transaction or game-related queries.
• Regulatory contact (MGA):
  • Players who have exhausted the Operator's internal complaints process and remain dissatisfied may contact the Malta Gaming Authority using its player complaint form:
    You can submit the player complaint form at https://mga.org.mt/player-hub/lodge-a-complaint/.
  • The MGA's licencee register, which includes Hero Gaming Limited and licence number MGA/B2C/313/2015 (verified as present in January 2025), is available at:
    https://mga.org.mt/licensee-hub/licensee-register/.
• Important UK notice:
  • As of January 2025, the Operator holds no UKGC licence and the United Kingdom is listed as a restricted territory in the Operator's primary terms. Access from the UK may be blocked at ISP or DNS level, and attempts to bypass geo-blocking (including through VPNs) may lead to Account closure and forfeiture of funds in accordance with these Terms and applicable law.
  • If you are in the United Kingdom, you should not attempt to register or play on pleybooms.com and should instead use gambling services licensed and regulated by the UKGC.