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Contact Us

If you need assistance regarding your use of Play Boom on pleybooms.com, you can contact our support team through this form. Please include your name, a valid e-mail address or messenger contact, and a concise description of your question, feedback, or complaint so that we can review your request efficiently. This contact channel relates only to information and services provided via pleybooms.com and does not replace the official customer support of Hero Gaming Limited or any other licensed operator, nor does it constitute a formal complaint to any gambling regulator.

We aim to reply to all messages within one business day, although complex regulatory or compliance enquiries may take longer. For issues involving an existing gambling account (for example with a Boom-branded service operated by Hero Gaming Limited, registered at Level 0, Spinola Park, Triq Mikiel Ang Borg, St Julians SPK 1000, Malta, under Malta Gaming Authority licence MGA/B2C/313/2015), you should first contact the operator directly via its official website and follow its internal complaints procedure. If a dispute with an MGA-licensed operator remains unresolved and you are eligible, you may then submit a complaint to the Malta Gaming Authority via its player hub at https://mga.org.mt/player-hub/lodge-a-complaint/. Please note that, according to data verified up to January 2025, the operator serving Boom-branded casinos does not hold an active UK Gambling Commission licence, does not participate in GamStop, and the United Kingdom is treated as a restricted territory; UK residents must not attempt to register or play for real money, including via VPN or mirror sites, as this may breach the operator's terms and remove UK-specific protections such as GamStop and IBAS. This contact form does not provide legal or financial advice and cannot intervene in payment or withdrawal decisions; all information is provided in good faith for informational purposes as of January 2025, and you should always verify current licensing and regulatory status directly with the relevant authority and seek independent help if you experience gambling-related harm.