Responsible Gaming

Responsible gaming at Play Boom means approaching casino games on pleybooms.com as entertainment, not as a way to make money or recover financial losses. The aim of this page is to help you make conscious, informed decisions about when and how you play, to recognise potential risks, and to know which tools and support channels are available if gambling stops being fun.

Play Boom is associated with the Play Boom brand operated via pleybooms.com by Hero Gaming Limited, licensed by the Malta Gaming Authority under licence number MGA/B2C/313/2015. Hero Gaming Limited does not hold a licence from the UK Gambling Commission, and pleybooms.com is not permitted to target or accept players who are resident in the United Kingdom. Accessing the site from the UK through VPNs, mirror sites or other technical workarounds breaches the operator's terms and removes UK-specific protections such as GamStop and UK alternative dispute resolution services.

Even with these restrictions, some individuals in or from the UK may encounter pleybooms.com or similar offshore operators. This page therefore provides responsible gaming information, tools guidance, and support resources so that you can protect yourself and those around you. Where responsible gaming tools are available in your account, the operator will support you with deposit limits, time controls, self-exclusion options, and dedicated assistance in line with recognised industry standards.

Risk Awareness

Gambling involves financial risk and the possibility of harm if it is not controlled. Being aware of early warning signs helps you decide when to slow down or stop. Potential signs of developing gambling problems include:

Gambling more frequently or for longer sessions than you originally planned.
Thinking about the casino or your bets even when you are at work, studying, or with family.
Chasing losses by increasing your stakes after losing, hoping to "win it back".
Spending money on gambling that was intended for rent, bills, food, or other essentials.
Feeling irritable, anxious, or restless when you try to cut back or stop gambling.
Hiding gambling from friends or relatives or lying about how much time or money you spend.
Borrowing, using credit, or selling belongings in order to continue gambling.
Gambling as a primary way to cope with stress, depression, loneliness, or other emotional difficulties.

Quick Self-Assessment

The following statements are for your personal reflection. Answer them honestly with "yes" or "no":

I often gamble longer than I planned or spend more than I intended.
I sometimes hide my gambling or feel ashamed when I think about what I have lost.
I have tried to win back money I lost by returning to gamble as soon as possible.
Gambling has caused arguments or tension with people close to me.
I have used money meant for other important purposes to gamble.
I feel anxious, low, or stressed when I am not gambling, and better once I start again.

If you answer "yes" to several of these statements, your gambling may be risky or harmful. Consider reducing your play, using the tools described below, and contacting one of the independent support services listed in the Support Resources section.

Limits & Tools

Where responsible gaming tools are available in your pleybooms.com account, they are designed to help you manage your gambling proactively. If some options are not visible to you, treat the guidance below as best practice and consider using third-party tools or local UK protections such as GamStop for UK-licensed sites.

Deposit Limits

Deposit limits help you control how much money you can add to your account over a set period. Recommended practice is to set limits before you begin gambling and to choose amounts that you can comfortably afford to lose without affecting essential living costs.

Access your account: Log in to your account on pleybooms.com (if you are legally permitted to do so under your local laws and the operator's terms).
Open the responsible gaming or limits area: Navigate to your profile or account menu and look for a section labelled "Responsible Gaming", "Limits", or similar.
Choose the period: Select the type of limit you want to set (daily, weekly, or monthly deposit limit).
Set the amount: Enter the maximum amount you are prepared to deposit in that period (for example, £20 per day, £50 per week, or £100 per month). Choose conservative figures that fit comfortably within your disposable income.
Confirm and save: Confirm the new limit. In line with good practice, any request to decrease a limit should take effect as soon as reasonably possible, while requests to increase or remove a limit may be subject to a cooling-off period.

Once a limit is active, you will not be able to deposit more than the chosen amount during that period. You should not attempt to bypass limits by using multiple payment methods or accounts; doing so undermines your own protection and may breach the operator's terms.

Time and Session Limits

Time-based tools help you keep sessions short and controlled.

Session timers: Where available, you can activate a session timer in the "Responsible Gaming" area. Choose a maximum session length (for example, 30, 60, or 120 minutes). When the time is reached, you will receive a notification and may be logged out or asked to confirm you want to continue.
Reality checks: Some systems display periodic pop-up messages showing how long you have been playing and your net win or loss for that session. Take these as prompts to pause, review your behaviour, and consider ending the session.

Short Breaks ("Time-Out")

If you feel you need a brief pause from gambling but are not yet ready for long-term self-exclusion, a time-out (short break) can be a useful tool.

Locate the time-out feature: In your account area, open "Responsible Gaming" or "Self-Control Tools" and select "Time-Out" or "Take a Break".
Select the duration: Choose a short break period, such as 24 hours, 48 hours, or 72 hours, or another period offered by the platform.
Confirm your choice: Read the description of what will happen during the time-out (for example, you will not be able to deposit or place bets) and confirm the request.
Respect the break: During the time-out, do not attempt to open new accounts or use other gambling sites to replace your play. Use the time to reflect on your gambling and, if needed, seek independent advice.

Self-Exclusion

Self-exclusion is a stronger measure intended for people who feel that they are losing control of their gambling or who have already experienced harm. It blocks access to their account for a longer period, typically from six months to several years, and may be permanent.

How to Request Self-Exclusion on pleybooms.com

Sign in (if safe and lawful to do so): Log in to your account on pleybooms.com using your usual credentials. If you are in the United Kingdom, remember that opening or using an account may breach the operator's terms and UK law; it is safer to seek help and consider UK-licensed options instead.
Open the self-exclusion section: Go to the "Responsible Gaming" or "Account" area and select "Self-Exclusion", "Exclude Me", or a similarly named link. If you cannot find this, contact customer support via live chat or email and explicitly request self-exclusion.
Choose the period: Select how long you wish to be excluded. Typical minimum periods are 6 months, 1 year, 2 years, 5 years, or a lifetime (permanent) exclusion. Choose the longest period you believe you need, and remember that gambling problems are often long-term.
Confirm your decision: Review the explanation of the consequences of self-exclusion, tick any required confirmation boxes, and submit the request. The operator may ask you to confirm via email or support message to ensure the request is genuine.
Record the confirmation: Save any confirmation email or screenshot that shows the time and date of your self-exclusion request, in case you need to refer to it later.

Consequences of Self-Exclusion

Account access: During the self-exclusion period, you will not be able to log in, deposit, or place bets. The operator may also block the creation of new accounts in your name.
Withdrawals: In line with applicable law and the operator's terms, you may be allowed to withdraw any remaining real-money balance or cleared winnings at the time your self-exclusion is processed. However, you should not expect to continue gambling or to reverse the exclusion in order to access balance or bonuses.
Marketing communications: The operator should stop sending marketing emails, SMS messages, and push notifications related to gambling to self-excluded customers as soon as reasonably possible.
Irreversibility: Self-exclusion for a fixed term is generally not reversible before the chosen period ends. A lifetime exclusion may be permanent. Requests to end an exclusion early may be refused for your protection.

Multi-Operator Self-Exclusion for UK Residents

Because pleybooms.com is not licensed by the UK Gambling Commission and does not participate in GamStop, a self-exclusion with this operator alone will not block access to other gambling sites. If you are resident in the United Kingdom and you gamble or might gamble with UK-licensed operators, you should also consider:

GamStop (UK): A free national self-exclusion scheme covering most UK-licensed online gambling operators. Once registered, you cannot use those sites or apps for the duration you choose. Register at gamstop.co.uk.
Other national schemes: For example, Spain's RGIAJ self-exclusion register or Sweden's Spelpaus, if you are resident in those countries. These schemes are separate from pleybooms.com and are managed by local regulators.

Support Resources

If you are worried about your gambling or someone else's gambling, independent support is available. The organisations below operate separately from Play Boom and pleybooms.com and offer free, confidential assistance. Services may change over time; always check the official websites for current details.

Local Support for the United Kingdom

National Gambling Helpline (GamCare): Call 0808 8020 133 free from within the UK, 24 hours a day, 7 days a week. English is available; some additional language support may be offered via interpreting services on request. You can also use live chat at gamcare.org.uk.
NHS Gambling Services: The National Health Service provides specialist clinics for problem gambling in England and elsewhere in the UK. Speak to your GP or visit nhs.uk and search for "gambling addiction" to see available services.
Debt and financial advice: If gambling has affected your finances, organisations such as StepChange Debt Charity (stepchange.org) and Citizens Advice (citizensadvice.org.uk) can offer free, confidential guidance.

International Support Organisations

🏢 Organization	📞 Contact	🌐 Website	⏰ Hours	🗣️ Languages
GamCare (UK)	+44 0808 8020 133	gamcare.org.uk	24/7	English
Gambling Therapy	Online chat	gamblingtherapy.org	24/7	Multilingual
Gamblers Anonymous	Local meetings	gamblersanonymous.org	Varies	Multiple

These organisations provide support via online chat, email, telephone, and in-person meetings. Many offer services for both people who gamble and for affected family members. They are independent of Hero Gaming Limited and Play Boom, and your conversations with them are confidential within their own privacy policies.

National and Regulatory Self-Exclusion Schemes

GamStop (United Kingdom): A free service to block access to most UK-licensed online gambling sites and apps. Recommended for any UK resident struggling with gambling. Website: gamstop.co.uk.
RGIAJ (Spain): The Spanish General Directorate for the Regulation of Gambling maintains a national self-exclusion register that blocks participation in licensed Spanish online gambling. More information is available via the Spanish regulator's official site.
Other national registers: Some countries maintain similar systems (for example, Sweden's "Spelpaus"). If you live outside the UK, check with your national gambling regulator.

Blocking Software and Device-Level Tools

Gamban: A subscription-based app that blocks access to many gambling websites and apps across your devices. Visit gamban.com for details, including any free access offers for UK residents through partner charities.
BetBlocker: A free application that can restrict access to gambling websites on various devices. See betblocker.org.
Built-in controls: Use parental controls, app store restrictions, and network filters on your devices and routers to limit access to gambling content.

Using blocking software together with self-exclusion and spending limits offers stronger protection than relying on any single measure.

Family and Friends Support

If you are affected by someone else's gambling, you can seek help for yourself as well. Organisations such as GamCare, Gambling Therapy, and Gamblers Anonymous often provide special resources or groups for family members and friends. They can help you understand problem gambling, set boundaries, and protect your own wellbeing. See also the "Help for Family" section below for more detail.

Confidentiality and Professional Support: The organisations listed above typically offer confidential, non-judgmental support, often provided by trained counsellors or people with personal experience of problem gambling. They can help you assess your situation, plan next steps, and, where appropriate, access professional psychological or medical treatment.

Help for Family

Gambling problems can affect partners, children, parents, friends, and colleagues. If you are worried about someone close to you who may have a gambling problem, it is important to look after your own wellbeing and to approach the person with care.

How to Talk to Someone About Their Gambling

Choose the right moment: Pick a calm time to talk, when neither of you is rushed, angry, or under the influence of alcohol or drugs.
Use "I" statements: Focus on how their gambling affects you and others, for example, "I feel worried when..." rather than accusing or blaming.
Be specific but non-judgmental: Mention particular behaviours (missed bills, secrecy, mood changes) rather than labelling the person as "an addict" or "irresponsible".
Listen and encourage: Give the person time to respond, listen carefully, and encourage them to seek help rather than trying to force an immediate decision.
Set clear boundaries: Decide what you are and are not prepared to do (for example, not lending money to cover gambling debts) and communicate those boundaries clearly but calmly.

Support Resources for Family Members

GamCare (UK): Provides advice and support for affected others, including one-to-one support and online groups. See the "affected others" sections at gamcare.org.uk.
Gambling Therapy - Family & Friends: Offers online forums, support groups, and information tailored to those affected by another person's gambling. Visit gamblingtherapy.org.
Gam-Anon: A fellowship for family and friends of people with gambling problems, with meetings in various locations. See gam-anon.org for information on local and online meetings.
Online forums and chats: Many of the organisations above offer moderated forums and live chats where you can share experiences and get peer support anonymously.

Recommended Next Steps

Speak to a professional: Encourage the person, and if needed yourself, to talk to a GP, mental health professional, or counsellor experienced in gambling issues.
Contact helplines: Use the National Gambling Helpline or other services listed in the Support Resources section for immediate guidance.
Protect your finances: Consider separating finances, seeking independent debt advice, and securing joint accounts where appropriate.
Look after yourself: Supporting someone with a gambling problem can be emotionally demanding. Make sure you have your own support network and, if necessary, professional help.

Operator's Commitment

Play Boom, as associated with the Play Boom brand on pleybooms.com and operated by Hero Gaming Limited under MGA licence MGA/B2C/313/2015, is expected to maintain internal procedures aimed at reducing gambling-related harm. While exact processes may vary over time, typical measures include automated and manual monitoring of player behaviour, offering responsible gaming tools, and responding to signs of risk.

Internal Risk Checks and Behaviour Analysis

Monitoring of play patterns: Systems may track deposit levels, bet sizes, frequency of play, session duration, and repeated attempts to chase losses. Sudden increases in spending or changes in behaviour can trigger internal alerts.
Account verification and geo-checks: As an MGA-licensed but non-UKGC-licensed operator, Hero Gaming Limited must ensure that restricted jurisdictions, including the United Kingdom, are not targeted. Detection of a UK IP address or other indications that a user is in a restricted territory can lead to security reviews, account closure, and, where appropriate, forfeiture of funds in line with the terms and conditions.
Use of responsible gaming tools: Deposit limits, time-outs, and self-exclusions, where provided, are integrated into risk management so that flagged customers can be encouraged or assisted to set or strengthen these tools.

Proactive Contact and Interventions

Warning messages: If internal monitoring suggests that a player may be at risk (for example, showing signs of excessive play or escalating losses), the operator may send in-platform messages or emails highlighting responsible gaming resources, suggesting limits, or encouraging a break.
Direct contact by support: In higher-risk cases, customer support or a responsible gaming specialist may contact the player directly via email, live chat, or telephone (where available) to discuss their gambling behaviour, explain available tools, and recommend self-exclusion or seeking professional help.
Account restrictions: Where serious risk is identified, the operator may impose restrictions, such as forced cooling-off periods, reduced limits, or account closure, even if the player has not requested them.

These measures do not replace your own responsibility to gamble safely and within your means, and they cannot guarantee that harm will not occur. They are, however, intended to reduce risks and to support you in making safer choices.

Updates

Responsible gaming standards, legal requirements, and internal procedures may change over time. Play Boom aims to keep this page aligned with current information about the Play Boom brand, pleybooms.com, and relevant regulatory developments affecting UK users and Hero Gaming Limited's MGA-licensed operations.

How you will be informed: Significant changes to responsible gaming tools or policies may be communicated through notices on pleybooms.com, banners in your account area, pop-up messages on login, and, where appropriate, email notifications to registered customers.
Your responsibility: You should review this page periodically and read any policy updates or messages sent to you by the operator. Continued use of the service after changes normally indicates your acceptance of those changes, subject to applicable law.

Last updated: 6 November 2025. Regulatory and geographic data referenced in this page are based on information verified up to January 2025, including the status of Hero Gaming Limited's MGA licence and the absence of a current UK Gambling Commission licence for this operator. You should always consult the latest official registers (such as the MGA licence register and the UKGC public register) for up-to-date information.

Contact & Feedback

Play Boom encourages players to contact support if they have concerns about their gambling or about the responsible gaming tools available on pleybooms.com. At the time of the latest update, no specific telephone number or email address for a dedicated responsible gaming department has been provided in the available data. Until such details are formally published on pleybooms.com or related official channels, please use the general support options described below and clearly state that your enquiry relates to responsible gaming.

Website support: Use the live chat or help section on pleybooms.com (where available) to contact customer support. Indicate that you wish to speak to a responsible gaming specialist or that you want to set limits, take a time-out, or request self-exclusion.
Email contact (general): If an email contact form or address is displayed in the "Contact" or "Support" section of pleybooms.com, you may use it for responsible gaming queries, clearly marking your message as "Responsible Gaming" in the subject line.
Regulatory complaints (MGA-licensed accounts only): If you have a dispute with Hero Gaming Limited that you cannot resolve directly with the operator, and your account is covered by the MGA licence, you may lodge a complaint with the Malta Gaming Authority at mga.org.mt/player-hub/lodge-a-complaint/. This is not a UK regulator and does not replace UKGC protections.

Responsible Gaming Feedback Form

If a feedback form is provided on pleybooms.com, you may use it to request help with self-control or to share suggestions about responsible gaming. A typical form may include fields such as:

This example form is illustrative; the actual contact and feedback mechanisms on pleybooms.com may differ. Always follow the instructions and contact details published on the official website, and do not share more personal information than is necessary for your request.

Important notice for UK residents: Because Play Boom and pleybooms.com are not licensed by the UK Gambling Commission and are restricted for UK players, UK residents are strongly advised to use UK-licensed operators and local support services instead of attempting to access MGA-licensed sites via VPNs or other technical workarounds. This page is informational only and does not constitute an invitation or encouragement to gamble.